Certification and Advancement
The Microsoft Certified IT Professional: Enterprise Support Technician (MCITP) on Windows Vista credential is intended for learners seeking to work as an information technology (IT) professional.(1)
Course Overview
Learners will receive instruction in deploying Windows Vista, managing security, and troubleshooting network issues. Twelve-week course. Class meets twice per week.
Competency Goals
- Manage workflow.
- Install and configure desktop operating systems and applications.
- Troubleshoot the desktop operating system, desktop applications, and desktop networking and connectivity.
- Install and configure hardware devices and drivers (including mobile and personal devices).
- Troubleshoot hardware devices and drivers (including mobile and personal devices).
- Escalate complex issues to the appropriate administrator (for example, server administrator, network administrator, or desktop configuration administrator).
- Install and test department-specific and line-of-business (LOB) applications on end-user computers.
- Change desktop configurations as needed.
- Re-image desktops as needed.
Potential Career(s):
Employment for administrators is expected to increase much faster than the average for all occupations. (2) Careers include systems administrator, database administrator and computer operator.
(1) Microsoft®
(2) U.S. Department of Labor: Occupational Handbook |
FOR STUDENTS
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