Business Skills Courseware, Customer Service Curriculum, ITIL® 2011 Edition Intermediate Level: Operational Support & Analysis (OSA), Sales and Customer Facing Skills				
				ITIL® 2011 Edition OSA: Introduction to Functions
				
															
					
				
			 
			
				
					
						Estimated Duration Hours : 2.5
					
					
						First Release : 41354.651203704
					
					
				 
			 
			
		
		 
	 
 
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