The ITIL Foundation program is an entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the Information Technology Infrastructure Library (ITIL) Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices. ITIL Foundation is the comprehensive framework upon which IT processes are composed. The ITIL Foundation certification serves as proof that the certified individual understands various IT processes and the relationships that exist between them.

Originally, ITIL was developed by the Central Computer and Telecommunications Agency (CCTA) as a set of comprehensive and interrelated codes of practice. In the IT community, such a code of good practice is extremely useful in terms of achieving the efficient support and delivery of high quality, cost effective IT services.

Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain a general overview, and basic knowledge and understanding of ITIL. Completers will be prepared to enhance the quality of IT service management within an organization.

Competency Goals

• Competency Goals
• The ITIL service lifecycle (comprehension)
• Generic concepts and definitions (awareness)
• Key principles and models (comprehension)
• Selected processes (awareness)
• Selected functions (awareness)
• Selected roles (awareness)
• Technology and architecture (awareness)
• Competence and training (awareness)

Sample Job Titles

Computer Support Specialist, Helpdesk Support, Desktop Support, Information Technology Specialist (IT Specialist), Support Specialist, Computer Technician, Help Desk Analyst, Technical Support Specialist, Network Support Specialist, Network Technician, Computer Specialist, or other similar jobs.

Location(s) Program Offered: Memphis, Nashville

Learning Methodology: Blended

Credential Awarded: Certificate of Completion

Length of Program: 30 Clock Hours (4 Weeks)

Lecture/Lab Hours: 18/12

Maximum Student/Teacher Ratio: 25:1

Withdrawal Fee: $100.00

Prerequisites: Either 1 year relevant work experience, 1 year postsecondary education at an accredited institution in a related field, or 1 industry certification in a related field

Tuition for Program: $3,400.00

Course Materials Fee (nonrefundable): $175.00

Included in Course Materials Fee
Digital Course Content: $25.00
Virtual Labs: $50.00
Practice Tests: $75.00
eBooks: $25.00