This program is designed to prepare students to work in the IT field in a variety of positions working with Cisco technologies such as Cisco Routers and Switches, Cisco operating systems, and more. Students will be prepared to obtain the Cisco Certified Network Professional Collaboration certification.

Competency Goals

• Describe the Cisco Collaboration solutions architecture
• Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H323, Media Gateway Control Protocol (MGCP), and Skinny Client Control Protocol (SCCP)
• Integrate and troubleshoot Cisco Unified Communications Manager with LDAP for user synchronization and user authentication
• Implement Cisco Unified Communications Manager provisioning features
• Describe the different codecs and how they are used to transform analogue voice into digital streams
• Describe a dial plan, and explain call routing in Cisco Unified Communications Manager
• Implement Public Switched Telephone Network (PSTN) access using MGCP gateways
• Implement a Cisco gateway for PSTN access
• Configure calling privileges in Cisco Unified Communications Manager
• Implement toll fraud prevention
• Implement globalized call routing within a Cisco Unified Communications Manager cluster
• Implement and troubleshoot media resources in Cisco Unified Communications Manager
• Describe Cisco Instant Messaging and Presence, including call flows and protocols
• Describe and configure endpoints and commonly required features
• Configure and troubleshoot Cisco Unity Connection integration
• Configure and troubleshoot Cisco Unity Connection call handlers
• Describe how Mobile Remote Access (MRA) is used to allow endpoints to work from outside the company
• Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic
• Define QoS and its models
• Implement classification and marking
• Configure classification and marking options on Cisco Catalyst® switches

Sample Job Titles

Network Administrator, Network Operation Technician, Network Support Specialist, Network Support Technician, Network Technician, Computer Support Specialist, Helpdesk Support, Desktop Support, or other similar jobs.

Location(s) Program Offered: Memphis

Learning Methodology: Residential

Credential Awarded: Certificate of Completion

Length of Program: 301 Clock Hours (4-6 Months)

Lecture/Lab Hours: 181/120

Maximum Student/Teacher Ratio: 25:1

Withdrawal Fee: $100.00

Prerequisites: Either 1 year relevant work experience, 1 year postsecondary education at an accredited institution in a related field, or 1 industry certification in a related field

Tuition for Program: $7,600.00

Course Materials Fee (nonrefundable): $250.00

Included in Course Materials Fee
Digital Course Content: $50.00
Virtual Labs: $100.00
Practice Tests: $75.00
eBooks: $25.00