Linked to the Microsoft Certified Azure Administrator Associate certification, this course is intended for learners seeking to work as an information technology (IT) professional.
Competency Goals
- Manage workflow
- Install and configure desktop operating systems and applications
- Troubleshoot the desktop operating system, desktop applications, and desktop networking and connectivity
- Install and configure hardware devices and drivers (including mobile and personal devices)
- Troubleshoot hardware devices and drivers (including mobile and personal devices)
- Escalate complex issues to the appropriate administrator (for example, server administrator, network administrator, or desktop configuration administrator)
- Install and test department-specific and line-of-business (LOB) applications on end-user computers
- Change desktop configurations as needed
- Re-image desktops as needed
Sample Job Titles
Computer Support Specialist, Helpdesk Support, Desktop Support, Information Technology Specialist (IT Specialist), Support Specialist, Computer Technician, Help Desk Analyst, Technical Support Specialist, Network Support Specialist, Network Technician, Computer Specialist, or other similar jobs.
Location(s) Program Offered: Memphis, Nashville
Learning Methodology: Blended
Credential Awarded: Certificate of Completion
Length of Program: 72 Clock Hours (1-2 Months)
Lecture/Lab Hours: 43/29
Maximum Student/Teacher Ratio: 25:1
Withdrawal Fee: $100.00
Prerequisites: None
Tuition for Program: $3,750.00
Course Materials Fee (nonrefundable): $250.00
Included in Course Materials Fee
Digital Course Content: $50.00
Virtual Labs: $100.00
Practice Tests: $75.00
eBooks: $25.00